Shipping Policy

Last Updated: [25/04/2025]

At Prtyaman Group, we are committed to delivering your order as quickly and safely as possible. Below you’ll find details about our shipping process, timelines, and related information.

1. Order Processing

• All orders are processed within 1-2 business days (excluding weekends and holidays).

• Orders placed after 5 PM IST will be processed the next business day.

• You will receive an email confirmation once your order has been processed and shipped, including tracking details.

2. Shipping Rates & Delivery Estimates

We offer free standard shipping on all prepaid orders within India.

Delivery times may vary depending on your location and external factors beyond our control (e.g., weather, courier delays).

3. Delivery Locations

• We currently ship only within India.

• For remote or rural areas, delivery may take a little longer.

4. Tracking Your Order

Once your order is shipped, you’ll receive an email or SMS with a tracking number and a link to track your shipment in real time.

5. Delayed or Missing Orders

If your order hasn’t arrived within the expected time frame:

• Check the tracking information sent to your email.

• If still unresolved, please contact us at [support@indianswan.com] with your order number, and we’ll be happy to assist.

6. Damaged or Lost Packages

In the rare case of a damaged, lost, or tampered package, please contact us within 48 hours of delivery. We’ll work with the courier to resolve the issue or send a replacement, if eligible.

7. Change of Shipping Address

If you need to change your shipping address, contact us within 12 hours of placing your order at [support@indianswan.com]. Address changes requested after dispatch cannot be guaranteed.

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Need Help?

If you have any questions related to shipping or your order status, please feel free to contact us:

📧 Email: [support@indianswan.com]
📞 Phone: [+917011685839]
🕐 Support Hours: Mon–Fri, 10 AM – 6 PM IST